STORE POLICIES

 

SHIPPING

  • ORDERS FOR SHIPMENTS HAVE A PROCESSING PERIOD OF  3-5 BUSINESS DAYS - SOMETIMES LONGER (UP TO 7 ADDITIONAL BUSINESS DAYS) IF YOUR ORDER CONTAINS A PRE-ORDER ITEM
  • ONCE THE FULFILLMENT PROCESS HAS BEGUN YOU WILL RECEIVE AN EMAIL WITH A USPS TRACKING NUMBER
  • DELAYS ARE TO BE EXPECTED ON USPS’ PART DUE TO COVID-19 PREVENTION SAFETY MEASURE BEING TAKEN
  • WE ARE NOT LIABLE FOR ANY LOST OR STOLEN ORDERS- IF THAT IS THE CASE PLEASE CONTACT YOUR LOCAL POST OFFICE OF FILE A CLAIM AT https://www.usps.com/help/claims.htm 
  • WE ARE UNABLE TO REPLACE PACKAGES DAMAGED BY THE CARRIER
  • PLEASE NOTE THAT WE ARE NOT RESPONSIBLE FOR ORDERS SHIPPED TO AN INCORRECT ADDRESS DUE TO CUSTOMER ERROR. MAKE SURE THAT EVERYTHING ON YOUR ORDER IS CORRECT BEFORE FINALIZING YOUR ORDER
  • YOU HAVE A 2 HOUR WINDOW AFTER PLACING YOUR ORDER TO EDIT OR CANCEL IT BY CONTACTING US VIA EMAIL @ SHOPGYPSYQUEEN@YAHOO.COM
  • IF YOU HAVE RECEIVED THE INCORRECT ITEM OR AN ITEM IS MISSING FROM YOUR ORDER PLEASE CONTACT US ASAP @ SHOPGYPSYQUEEN@YAHOO.COM SO THE ISSUE CAN BE RESOLVED

IN-STORE PICKUP

  • ORDERS FOR PICKUP HAVE A PROCESSING PERIOD OF 2-3 BUSINESS DAYS - SOMETIMES LONGER (UP TO 7 ADDITIONAL BUSINESS DAYS) IF YOUR ORDER CONTAINS A PRE-ORDER ITEM
  • YOU WILL KNOW YOUR ORDER IS FULFILLED AND READY FOR PICKUP ONCE YOU RECEIVE EMAIL STATING SO
  • PLEASE FOLLOW THE DIRECTIONS GIVEN IN THE EMAIL FOR THE MOST CONVENIENT PICKUP EXPERIENCE FOR NOT ONLY YOU, BUT OUR TEAM AS WELL
  • AFTER YOUR ORDER HAS BEEN FULFILLED AND YOU HAVE BEEN SENT AN EMAIL STATING SO, YOU WILL HAVE 14 DAYS TO PICK UP YOUR ORDER. IF THE 14 DAYS HAVE PASSED YOUR ORDER WILL BE CANCELLED AND YOU WILL BE REFUNDED VIA E-GIFT CARD FOR THE TOTAL AMOUNT OF YOUR ORDER
  • IF YOU HAVE RECEIVED THE INCORRECT ITEM OR AN ITEM IS MISSING FROM YOUR ORDER PLEASE CONTACT US ASAP @ SHOPGYPSYQUEEN@YAHOO.COM SO THE ISSUE CAN BE RESOLVED

 

RETURNS

  • WE ONLY OFFER STORE CREDIT/ E-GIFT CARDS FOR RETURNS WITHIN 14 DAYS OF PURCHASE. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT. ALSO, ALL RETURNS BEING SHIPPED BACK TO GQ HEADQUARTERS HAVE TO BE COVERED BY CUSTOMER. 

  • The following items are FINAL SALE/NON-REFUNDABLE.

    • Sale, promotional and discount code items.
    • Returns received in damaged or worn condition.
    • Intimates including shapewear, bralettes, tights, socks, final sale items.
    • ALL VINTAGE are FINAL sale
    • Bodysuits are FINAL sale
    • WHITE clothing are FINAL sale 
    • All Swimwear is FINAL sale.
    • Free gifts.
    • ALL ACCESSOIRES FINAL SALE.
    • Any graphic shirts that are requested to be cut into a tank/ crop style.
  • IF YOU ARE UNHAPPY WITH ANY OF THE ITEMS YOU HAVE PURCHASED YOU MAY CONTACT US @ SHOPGYPSYQUEEN@YAHOO.COM AND WE WILL DO OUR BEST TO ACCOMMODATE TO YOU, BUT CANNOT GUARANTEE A FULL REFUND THROUGH ORIGINAL FORM OF PAYMENT

 

REFUNDS

  • POTENTIAL REFUNDS WILL BE GRANTED THROUGH E-GIFT CARD ONLY UNLESS OTHER WISE STATED OR AN EXCEPTION IS MADE BY SOMEONE ON OUR TEAM

 

ACCESSORIES/JEWELRY CARE

All jewelry should not be worn in the water to preserve quality of item and color. Unless, stated it is a gold plated piece we strongly advice to remove all jewelry before entering water.